Terms of Service

Overview

Welcome to Grainure. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

Throughout these Terms, "Grainure," "we," "our," and "us" refer to Grainure, while "you" and "your" refer to the customer or website user.

Products & Services

We make every effort to display our products, colors, and descriptions as accurately as possible. However, actual product colors and appearances may vary slightly due to screen settings, lighting conditions, and natural material variations.

We reserve the right to modify, discontinue, or update products, pricing, and specifications at any time without prior notice.

Orders & Payments

All orders are subject to acceptance and availability.

By placing an order, you confirm that:

• The information provided is accurate and complete.

• You are authorized to use the selected payment method.

• You agree to pay all applicable charges associated with your order.

Grainure reserves the right to cancel or refuse any order at our discretion, including cases involving pricing errors, suspected fraud, or product availability issues.

Personalization & Engraving

Customers are responsible for ensuring that all personalization, engraving, and customization details submitted with an order are accurate.

Once a personalized or engraved order has entered production, modifications or cancellations may not be possible.

Personalized and engraved products are not eligible for return, refund, or exchange except in cases where the item arrives damaged or an error has been made by Grainure.

Shipping & Delivery

Delivery times provided on our website are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Grainure is not responsible for delays caused by third-party shipping providers once an order has been dispatched.

Returns & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

Corporate & Bulk Orders

Corporate, wholesale, and bulk orders may be subject to separate pricing, timelines, and conditions.

Unless otherwise agreed in writing, corporate and bulk orders are not eligible for refunds and may only qualify for exchanges in accordance with our Return & Refund Policy.

Intellectual Property

All content on this website, including logos, product designs, images, graphics, text, and branding materials, is the property of Grainure and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, Grainure shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability for any claim related to an order shall not exceed the amount paid for the product in question.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon publication on our website.

Continued use of the website after such changes constitutes acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact Grainure through the contact information provided on our website.