Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. During peak seasons, promotional periods, or public holidays, processing times may be slightly extended.

Customers will receive an order confirmation and shipping notification once their order has been dispatched.

Delivery Timeframes

Estimated delivery times are as follows:

Karachi: 1–3 business days
Major Cities Across Pakistan: 2–5 business days
Remote Areas: 3–7 business days

Please note that delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before order confirmation.

Any promotional free shipping offers will be subject to the terms and conditions specified during the promotion period.

Order Tracking

Once your order has been shipped, tracking information will be provided where available, allowing you to monitor the progress of your delivery.

Delivery Address

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

Grainure shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details provided by the customer.

Personalized & Engraved Orders

Personalized or engraved products may require additional processing time before shipment. Delivery estimates for such orders may vary depending on the customization requirements.

Delivery Delays

While we strive to ensure timely delivery, Grainure cannot guarantee delivery dates and is not responsible for delays caused by:

Courier service disruptions
Weather conditions
Public holidays
Natural disasters
Government restrictions
Any circumstances beyond our reasonable control

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and provide relevant photographs and order details. Our team will review the issue and work toward a suitable resolution.