Shipping policy

Shipping & Delivery Policy

Grainure aims to deliver every order with care and attention to presentation.

1. Order Processing

Orders are processed after confirmation and, where applicable, successful payment. Processing times may vary depending on product availability, personalization, customization, and order quantity.

2. Delivery Timelines

Estimated delivery timelines will be communicated at checkout or confirmed by our team where necessary.

Personalized products and corporate or bulk orders may require additional preparation time. If your order is time-sensitive, please contact us before placing it so we can confirm feasibility.

3. Delivery Charges

Applicable delivery charges will be displayed at checkout or communicated before an order is confirmed, depending on the order type and delivery arrangement.

4. Karachi and Other Locations

Delivery availability and estimated timelines depend on the destination and courier service. Same-day delivery in Karachi may be available for eligible urgent orders, subject to confirmation by Grainure.

5. Delays

Delivery estimates are not guarantees. Unforeseen circumstances, courier disruptions, weather, or other events outside our control may affect delivery.

If a significant delay occurs, please contact us for assistance.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details and a reachable contact number. Additional delivery charges may apply if an order must be resent because of incorrect details or an unsuccessful delivery, subject to the circumstances.