Refund policy

Return & Refund Policy

At Grainure, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, please review our policy below.

Online Orders

Products purchased through our website may be returned within 30 days of the delivery date for a refund, provided that:

The item is unused and in its original condition.
The product is returned with all original packaging and accessories.
Proof of purchase is provided.

Refund Process

Once the returned item is received and inspected, your refund will be processed. Please note that:

Customers are responsible for all return shipping and courier charges.
Original shipping charges (if any) are non-refundable.
Refunds will be issued through the original payment method whenever possible.

Corporate & Bulk Orders

Due to the customized and volume-based nature of corporate and bulk purchases, these orders are not eligible for refunds.

However, corporate and bulk order customers may request an exchange within 30 days of receiving their order, subject to product availability and approval by Grainure.

Customers are responsible for any applicable shipping or courier charges associated with the exchange process.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with relevant photos and order details. Our team will review the issue and arrange an appropriate resolution.

Personalized & Engraved Products

Products that have been personalized, customized, or engraved at the customer's request are not eligible for return, refund, or exchange under any circumstances, unless the item arrives damaged or there is an error made by Grainure during the personalization process.